RUSCOMBE - residential project
We purchased our midcentury home and hired Gillian for a first floor gut prior to moving in. The scope of our project involved a completely new open floor design (including new electrical layout and HVAC), new millwork design, design for a new mudroom, new fireplace, new stairwell, and full selection of finishings throughout (hardwood floors, tile, paint colours, lighting fixtures, millwork materials, etc). We also used Gillian to assist us through the contractor tendering process, and Gillian served as a project manager and liaison with our contractor throughout the construction process.
We interviewed multiple different designers, design-build firms, and contractors before we met Gillian. During our interview, she showed an amazing empathy and ability to understand our goals for the project. Combined with her beautiful portfolio of previous work, as well as her expert ability to provide services for every scope of our project, we knew immediately we had found the right firm for our reno.
Gillian was extremely responsive to our ideas throughout the design process, and helped to create a cohesive vision for our project that suited our both our budget and taste. We communicated constantly by phone, email, and by using ideabooks to help crystallize our final design. Not only did she take our ideas and turn them into reality, she carefully guided us through the design process to help us fill in the gaps in our own ideas, and showed us how to describe using words and pictures the final product we were looking for.
Gillian completed the entire design phase, including the preliminary concept, selection of finishes, and final construction drawings and spec books exactly within our agreed-upon timeframe. There was no delay, and we never had to chase her down at any time throughout our agreement. Although I'm aware the firm was handling multiple projects at once, some much larger than ours, it always felt as though we were her only clients, due to her responsiveness and attention to detail.
The construction drawings and spec book she provided were nearly flawless. This allowed us to get 'apples-to-apples' quotes from multiple contractors in order to secure the best deal and pricing. It also ensured that we didn't face any issues or unexpected hiccups during the construction phase, since Gillian had planned for every last detail in her drawings. Thanks to her meticulous work, our construction team completed our project exactly on time and exactly on budget due to the lack of unforeseen circumstances.
And although there were no major issues during our renovation, if a tiny or minor detail arose during construction, Gillian tended to each one as though it was a major issue, giving it her full attention and ensuring it was completely resolved to our satisfaction. Whether it was with our architect, contractor, or sub-trades, Gillian was able to speak everyone's language and never seemed to be out of her element regardless of the issue at hand.
Her calm demeanor as project lead saved us countless headaches and hassles we could have never managed as well by ourselves. She really held our hand from start to finish. To summarize, she did everything she said she would, and she did it on time, and for exactly the amount we agreed upon in our contract, despite putting in hours and hours of extra work by the time our project was complete.
All in all, we cannot recommend Affecting Spaces enough. We receive so many compliments on our new space, but more importantly, each day we enjoy being in a home that so perfectly matches what we originally dreamed of. We can't thank Gillian enough, and look forward to working with her again when we decide to tackle our next project. No matter when or what that is, we know we'll have the right person for the job. - Rick Mann